First National Real Estate Heron Johns

PHONE 08 9332 5066
EMAIL admin@heronjohns.com.au

Overview
We collect hold use and disclose personal information to carry out business functions or activities These functions and activities include

promoting and marketing the First National network and First National Members
promoting and marketing First National selling and renting residential andor commercial property
providing information to vendors purchasers and the public on real estate and related areas
advertising properties listed with First National
establishing and attending training programs seminars and conferences for First National and First National Members and
undertaking activities in support of our functions and activities including human resources corporate administration property management and public relations activities
Collection of your personal information
When we refer to personal information we mean information from which your identity is reasonably apparent This information may include information or an opinion about you At all times we try to only collect the information we need for the particular function or activity we are carrying out Each time you contact us you may provide us with personal information about yourself or others that we need to use to provide you with our services The main way we collect personal information about you is when you give it to us for example when you

complete forms applications or surveys contact us to ask for information
attend an open for inspection of a property listed with First National
participate in forums on our website or otherwise specifically provide us with your personal information
We will only use or disclose your personal information for the primary purpose of our business or purposes related to our business activities The primary purpose of our business includes but is not limited to

marketing and selling real estate goods or services
marketing the First National Network and
providing further information about our services
You may provide personal information to us to receive information about products or services offered through this website to purchase such products and services to receive newsletters or become involved in promotions or other initiatives commenced by us This personal information may include details such as your name age gender contact information products and services you are interested in or require more information about If you purchase or request products and services from us we may also request your preferences for receiving further marketing or promotional material We require some of this information to provide services to you as indicated by mandatory fields on some forms For nonmandatory fields the choice of how much information you provide to us is yours We seek this information to process your request for information and provide that information to you to improve the quality of our products and services and to assist you to determine which products and services best meet your needs

Collecting through our websites
We may also collect and store information about your visit to this website including

the name of the domain from which you accessed the internet
the date and time you accessed the website
the internet address of the website from which you linked directly to the website and
the pages you accessed while visiting the website
This information does not in itself identify individuals and is used to measure the number of visitors to the website and how it was navigated This information assists us to make the website more useful to you We also collect information from subscribers persons registering their details with us through the website or website visitors for the purpose of improving our quality and effectiveness and to provide you with information We welcome feedback from you about all aspects of this website We store feedback that users send to us This feedback is used to administer and refine our service We may also use the information to improve or promote this site We will not publish your name in connection with any information you provide without your permission If you do not provide us with your personal information some enhanced services may be unavailable to you If you do provide us with your personal information we will protect it in accordance with this policy

Social Networking Services
We may use social networking services such as Twitter Facebook Instagram and YouTube to communicate with the public When you communicate with us using these services we may collect your personal information but we only use it to help us to communicate with you and the public The social networking service will also handle your personal information for its own purposes These sites have their own privacy policies

Notification of collection of personal information
If we collect personal information from someone or some entity other than you in order to provide a property related service such as acquiring information from a tenancy database we will make you aware that we have done so and explain why We will also explain if there are any consequences for you if such information is not collected Organisations that we are likely to collect personal information from or provide information to are

TICA
Barclays MIS
Veda and
NTD National Tenancy Database
How we use your personal information
We may use your personal information to deliver services you have requested for example responding to an inquiry for information concerning a property We may also use your personal information to send you periodic mailings containing information on new services and upcoming events that may interest you If at any stage you decide that you do not wish to receive such material please let us know by following the OptOut procedure below and we will ensure that your name is removed from our contact list

Business without identifying you
In some circumstances it will be necessary for First National or its affiliates to identify you in order to successfully do business with you however where it is lawful and practicable to do so we will offer you the opportunity of doing business with us without providing us with personal information for example if you make general inquiries about real estate or the market

Direct marketing
From time to time we may use your personal information to provide you with current information about real estate offers you may find of interest changes to our organisation or new products or services being offered by us or any company with whom we are associated If you do not wish to receive marketing information you may at any time decline to receive such information by telephoning us on 08 9332 5066 or by emailing us at adminheronjohnscomau If the direct marketing is by email you may also use the unsubscribe function We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity

Disclosure
We will only disclose your personal information to carry out business activities and functions as identified above First National Members In order to deliver our services to you we may disclose your personal information to another First National Member who is best positioned to assist with your particular request In doing so we authorise these members to use your personal information in the ways described above These members will handle your personal information in accordance with the privacy statements accessible through their websites Other than as stated in this Statement we do not rent sell or otherwise disclose your personal information to nonmember companies or organisations without your prior consent

Overseas Recipients
We may disclose your personal information to overseas recipients such as international First National Real Estate member offices should this be deemed necessary for example responding to an inquiry for information concerning a property Countries could include

New Zealand
Vanuatu
Papua New Guinea and
Any other country where a First National member is based
Information that you post in any social media public forum used by First National Real Estate or its members such as but not limited to Facebook Twitter or Instagram may be exposed to overseas recipients Prior to disclosing any of your personal information to another person or organisation we will take all reasonable steps to satisfy ourselves that

1 the person or organisation has a commitment to protecting your personal information at least equal to our commitment or

2 you have consented to us making the disclosure We may use cloud storage to store the personal information we hold about you

The cloud storage and the IT servers may be located outside Australia We may disclose your personal information to overseas entities that provide support functions to us You may obtain more information about these entities by contacting us

OptOut procedure
In each direct marketing or promotional communication with you we will advise you how to notify us if you do not wish to receive any further communications from us If our correspondence is in the form of an email we will attach simple instructions on how you can unsubscribe from our mailing list In any event you can optout from receiving marketing or promotional material from us by emailing us at adminheronjohnscomau or by contacting us by mail or telephone and asking to be removed from our mailing list You should note that by opting out of our mailing list you will not automatically be removed from the mailing lists of other First National members or business partners to whom we have forwarded your personal information because we do not have control over those mailing lists If you no longer wish to receive material from the relevant First National member or business partner to whom we have forwarded your personal information please follow their own OptOut procedure as described on their website or in their marketing material Access to your personal information You can find out what personal information we have about you and amend or update your personal information by emailing us at adminheronjohnscomau or by telephoning us contact details are provided at the beginning of this Statement We may charge a fee for our actual costs of retrieving and supplying the information to you including staff costs in locating and retrieving the personal information staff costs in reproducing and sending the personal information costs of postage etc Depending on the type of request that you make we may respond to your request immediately otherwise we usually respond to you within seven days of receiving your request We may need to contact other entities to properly investigate your request There may be situations where we are not required to provide you with access to your personal information for example if the information relates to existing or anticipated legal proceedings or if your request is vexatious An explanation will be provided to you if we deny you access to the personal information we hold about you If any of the personal information we hold about you is incorrect inaccurate or out of date you may request that we correct the information If appropriate we will correct the personal information At the time of the request otherwise we will provide an initial response to you within seven days of receiving your request Where reasonable and after our investigation we will provide you with details about whether we have corrected the personal information within 30 days We may need to consult with other entities as part of our investigation

Complaints
Should you wish to make a complaint about management of your information please email adminheronjohnscomau or phone 08 9332 5066 First National Real Estate Heron Johns will make a record of your complaint verify the information received and take steps to correct any deviation from Australian Privacy Principles Should your complaint relate specifically to the management of your personal information by another independent member of the First National Real Estate network ie Not First National Real Estates corporate administration or us the network will refer your complaint directly to the member for response We will acknowledge your complaint within seven days We will provide you with a decision on your complaint within 30 days

Sensitive information
We will only collect sensitive information about you with your consent Sensitive information is personal information that includes information relating to your racial or ethnic origin political persuasion memberships in trade or professional associations or trade unions sexual preferences criminal record or health

Unsolicited information
If we receive unsolicited private information from you we will as soon as practicable but only if lawful destroy the information or assure it is deidentified

Security
We use all reasonable efforts to keep your personal information secure accurate and uptodate Your personal information is stored behind firewalls and personal information is accessible only by password access You can assist us to keep your personal information secure by ensuring that any username or password provided to you is kept confidential

Disclaimer of responsibility for third party sites
Our website contains links to other web sites including the websites of First National members We are not responsible for the content on those other websites or their privacy practices

How we may change this statement
We reserve the right to amend or update this Statement so long as no change or amendment has a retrospective detrimental affect to your privacy rights This privacy policy came into existence 11 March 2014